Privacy Policy

Last updated: June 14, 2026

Repair-Bay LLC (“Repair-Bay”, “we”, “us”, “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, protect, and share information when you access or use our website and services (“Services”). By using https://repair-bay.com, you consent to the data practices described in this Policy. For privacy questions, contact [email protected].

1. Information We Collect

1.1 Information you provide to us:

• Name and email address
• Billing address (where applicable)
• Account login credentials (passwords are stored only as a secure hash)
• Subscription and payment plan selections
• Communications with our support team

We do not store full payment card numbers. Payments are processed securely by a third-party, PCI-compliant payment provider (Stripe).

1.2 Information collected automatically:

• IP address and device identifiers
• Cookies and session data
• Browser type, language, and settings
• Usage data (pages viewed, manuals accessed, downloads performed)
• Activity logs for fraud and abuse prevention
• Performance and diagnostic data

1.3 Cookies & tracking technologies: We and selected partners may use cookies, analytics scripts, and similar technologies to remember your preferences, authenticate access, improve performance, and prevent unauthorized sharing or scraping. You can manage cookie preferences through your browser settings.

2. How We Use Personal Data

• Provide and manage purchases, memberships, and subscriptions
• Authenticate Account access and maintain security
• Deliver manuals and downloadable content
• Process payments and issue receipts
• Detect and prevent fraud, abuse, piracy, or unauthorized sharing
• Enforce our Terms & Conditions and fair-use rules
• Communicate support responses, service announcements, and transaction notices (verification, receipts, download-ready notices, password resets)
• Send optional marketing emails (with your consent)
• Improve our Services and user experience
• Comply with laws including DMCA and tax regulations

3. Legal Basis for Processing (GDPR)

Where the GDPR applies, we rely on the following lawful bases: contract performance (providing purchases, access, and subscription services); legitimate interests (security, platform improvement, fraud prevention); consent (marketing and non-essential analytics); and legal obligation (tax, regulatory, and DMCA compliance). You may withdraw consent for non-essential tracking at any time.

4. Sharing of Information

We do not sell your personal data. We share the minimum data necessary with trusted processors that help us operate:

• Stripe — payment processing. Card details are sent directly to Stripe under their terms.
• Resend (and/or an SMTP email provider) — sending transactional and service email.
• Our hosting provider — running the website and database.
• Fraud- and abuse-monitoring tools, and law enforcement where legally required.

We may also disclose data where required by law or to protect our rights.

5. Data Retention

We retain personal data only as long as necessary:

• Account information — while your Account remains active
• Billing records — as required by law (typically a minimum of 5–7 years)
• Access logs — for a limited security-retention period
• Support communications — until no longer needed for recordkeeping
• Download history — purchased manuals are retained in your library; membership download history is retained for 180 days for fraud and licence validation

Upon Account deletion or a valid request, data will be deleted or anonymized unless retention is legally required.

6. International Data Transfers

We are based in the United States, and our providers may process data there or in other jurisdictions. Where data is transferred across borders, we apply appropriate safeguards as required under the GDPR, UK data laws, and other applicable regulations.

7. Security Safeguards

We implement encryption in transit (HTTPS), secure user authentication, hashed passwords, access controls, and monitoring. No system is 100% secure, but we work continuously to protect your information.

8. DMCA & Copyright Compliance

When legally required (for example, in response to a valid DMCA notice), we may remove content and share relevant information with rights holders as part of the takedown process. See our DMCA / Copyright Policy.

9. Your Privacy Rights

Depending on where you live, you may have the right to:

• Access your data
• Correct inaccuracies
• Delete personal data (“Right to Erasure”)
• Restrict or object to processing
• Port (export) your data
• Withdraw consent at any time
• Opt out of targeted advertising (“Do Not Sell or Share My Personal Information”)

Requests may be submitted by contacting [email protected]. We do not sell personal information.

10. Children’s Privacy

We do not knowingly collect data from anyone under 13. If we discover such data, we will delete it promptly.

11. Cookies and Advertising Preferences

You may manage or revoke tracking consent through your browser controls and any cookie settings we provide. California residents may exercise the “Do Not Sell or Share My Personal Information” right by contacting us.

12. Changes to This Policy

We may update this Policy periodically. We will post updates on this page, and continued use after changes indicates acceptance.

13. Contact Information

For privacy requests, email [email protected] or write to Repair-Bay LLC — Privacy Team, 1209 N Orange Street, Suite 700, Wilmington, DE 19801, USA.